http://www.mcgrawmarketing.com/blog Thu, 14 Aug 2008 18:50:37 +0000 http://backend.userland.com/rss092 en Note from Pat: A great series of short videos focused on superior customer experience delivered by Joseph Michelli, author of The Starbucks Experience. http://www.mcgrawmarketing.com/blog/?p=39 Note from Pat: A very interesting article with lots of thought provoking concepts put forth...I need another cup of coffee to get the cobwebs cleared out so I can wrap my head around everything this article has to offer.  For example... As a thought experiment, imagine a future in which all ... http://www.mcgrawmarketing.com/blog/?p=38 Note from Pat: An interesting interview with Bezos as he talks strategy and growth. http://www.mcgrawmarketing.com/blog/?p=37